Terms & Conditions

Cancellation Policy

• One-Day Tour Program:
  

  • Cancel at least 7 days before departure: Full refund 
  • Cancel at least 3 days before departure: 50% refund
  • Cancel less than 3 days before departure: No refund
    
    
• In the event of cancellation due to high waves preventing boat departure or a travel suspension announced by the port authority:
  
• Customers may reschedule their travel date or modify the tour program. Please note that additional charges or adjustments to the tour fee may apply 
• If the customer wishes to cancel the trip, we will provide a full refund of the tour fee. 
  
  

• For Tour Packages (Including Accommodation, Show Tickets, Attraction Tickets, and Charter Boats):

  • Cancel at least 30 days before departure: Full refund minus a 10% cancellation fee on the deposit
  • Cancel at least 20 days before departure: Refund of 50% of the booking fee
• Cancel less than 7 days before departure: No refund on the booking fee
  
  

Change Policy

• You can change your tour details (such as the date or pick-up location) free of charge by emailing us before 5:00 PM the day before your tour at least 1-2 days, and we’ll send you an updated tour voucher.

No Show

• If you miss your pick-up or don’t show up for the tour for any reason, no refund will be given. If you have travel insurance, you can file a claim with them.
• If you choose to get to the tour on your own and miss the start time, no refund will be given.
• If the tour operator misses your pick-up, you must call our hotline (the number +66 062239-6944 is on your tour voucher) 15 minutes after the scheduled pick-up time. If you don’t, and the operator claims they were there, no refund will be given.

Claims

• If you have any issues with your tour, please email us within 10 days after the tour date.
• If something goes wrong during the tour, report it immediately by calling our hotline or asking the tour guide to do so.
• Refunds will only be given if the tour operator agrees and the issue is verified. Refunds will be processed the same way you paid (e.g., via PayPal for cash payments).

Tour Voucher

• After booking, you’ll receive your tour voucher by email within 24 hours, or by 9:00 PM if the tour is the next day. It’s your responsibility to check that you received it and contact us if not.
• If you refuse to pay the transfer or national park fees because you didn’t see the information on the website or didn’t receive a voucher, you won’t be able to join the tour, and no refund will be given.
• This also applies if you cancel or change your tour and don’t receive an updated voucher.

Pregnant Women

• Pregnant women cannot join speedboat tours, longtail boat tours, catamaran tours, ATV tours, elephant tours, white water rafting, or Hanuman World activities. No refund will be given if access is denied due to pregnancy.

Children and Elderly

• Children under 1 year old and people over 70 years old are not allowed on speedboat tours, longtail boat tours, or catamaran tours. No refund will be given if access is denied due to age.
• Children who join for free won’t have their own seat on the transfer bus or during the tour.

Luggage

• There is limited space for luggage on transfer buses. If your luggage doesn’t fit in your seat space, you may need to pay for an extra seat. The tour operator has the right to refuse luggage if space is unavailable and may charge extra for it.
• Customers are allowed to place their bags on the floor of the van or on their laps without restriction. However, each bag must be checked and recorded in the van's designated space, with a fee of 200 baht per bag. Upon arrival at the port, bags may be left at the port for your convenience.
  

Thai Citizens and National Park Fees

• To pay the national park fee at the Thai rate, you must inform us at the time of booking about the number of Thai adults and children. They must bring their Thai ID to the tour. If not, they will be charged the foreigner rate, with no refund.

Tour Operator's Disclaimer

• The tour program may change due to weather or sea conditions. No compensation will be provided in such cases.

Tour Agent's Disclaimer

• YoPhuket Tour and Travel works with designated tour operators. If a tour is fully booked, we may book with a similar operator, and the program may differ slightly.
• We reserve the right to cancel a tour for customers who behave inappropriately or abusively, with no refund.
• We will not provide refunds to anyone who tries to get a refund in a fraudulent or abusive way.